Shipping Policy
Please find our shipping policy HERE.
Shipping Timeframe and Cost
Canada:
| Method | Cost for orders less than $100 (before tax) | Cost for orders $100 or more (before tax) | In-Transit time*(estimates) |
|---|---|---|---|
| Expedited Shipping | $11.99 | FREE | 2-8 business days |
| Xpresspost Shipping | Varies | Varies | 2-4 business days |
USA:
| Method | Cost for orders less than $100 (before tax) | Cost for orders $100 or more (before tax) | In-Transit time*(estimates) | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| USPS Priority Mail | $8.99 | FREE | 3-5 business days | ||||||||
| Method | Cost for orders less than $100 (before tax) | Cost for orders $100 or more (before tax) | In-Transit time*(estimates) |
|---|---|---|---|
| Tracked Packet International | Varies | Varies | 6-12 business days |
| Xpresspost International | Varies | Varies | 4-8 business days(for most destinations) |
I never received my order but my tracking shows delivered. What should I do?
We strongly suggest you to check around your property, your community mailbox, parcel locker or apt./condo mailbox. If you are still not able to find your package, please contact our Support Team and make sure to include your full name and the order number.
Why is my package is being returned to LYFTLYFE?
Packages may be returned to us due to incomplete address, unpaid duties & taxes, failed delivery attempts etc. Please contact our Support Team and let us know if this happens. We will confirm all the shipping info and send the package out again to you once we receive the returned parcel.
Will I need to pay custom, duties & taxes on my order?
Can I change or cancel my order?
We are able to make the following changes to your order if it has not been fulfilled for shipment:
- Changing the color or size of an item
- delivery address
You can cancel your order if it has not been fulfilled for shipment. A 5% cancellation fee will be charged and it will be deducted from the refund.
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Please Contact Us immediately if you want to make changes to your order.
What if I haven't received my confirmation email?
Please double check the email address you provided to us is correct. Sometimes order confirmation emails can go into spam/junk folders. If you still can’t find your order confirmation email, contact our support team HERE.
Where is my order?
You can track your order by entering your tracking number HERE.
Why did my order get cancelled?
If you get a cancellation notification from us, it will be due to the following reasons:
- The item(s) you ordered is out of stock.
- Your order is detected to be fraudulent with a risk alert
Your order will be refunded automatically after the cancellation. A 5% cancellation fee will be charged and it will be deducted from the refund.
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Please Contact Us if you have any questions.
How do I return an item?
Our return process is very simply. Please go to our Return Portal for the detailed instructions.
What is your return policy
Please find our return policy HERE.
You have sent me a wrong/faulty item, what should I do?
Please send us an email to info@lyftlyfeapparel.com immediately with the following information:
• Your order number
• Clear photos of the wrong/defective item
• A detailed description of the issue with the item(s)
We will arrange the item to be returned and resend you the correct item once we confirm the above information.
• Your order number
• Clear photos of the wrong/defective item
• A detailed description of the issue with the item(s)
We will arrange the item to be returned and resend you the correct item once we confirm the above information.
Can I return an item that I bought on sale?
Do you honor exchanges?
You can simply return the item in accordance with our Return Policy and repurchase the any available item(s) on the website.
How long does it take to process my return?
Size Guide
When do items restock?
We do not have a specific date for restocking. Please make sure to sign up for our newsletters at the bottom left of our home page. You will be notified if any items are restocked and all new releases when they become available online. Alternatively, you can contact our Support Team and let us know what item you would like us to bring it back in the future.
Do you have warranty on products?
You can return any items within 30 days from the date of purchase, excluding the followings:
- Waist trainer
- Water bottle
- Mask
For more information on how to return an item, please visit our Return Portal.
What payment methods do you accept?
What is Sezzle?
For all the information about Sezzle, please click HERE.
My credit card got charged, but I never receive any order confirmation emails?
Most likely your order did not go through. The most common issue is that you may have entered a wrong billing address for your credit card. The pending charge from lyftlyfeapparel will disappear after 2-3 business days depends on the financial institutions. Please call your credit card issuers/banks and confirm your registered billing address on file before reaching to us.
I receive an error message while processing my payment, what should I do?
Please clear cache on your device or try your browser in incognito(private) mode. If the issue persists, please contact our Support Team.
Do you offer any discount codes?
Can I use gift card and discount code on the same transaction?
How do I become a sponsored athlete/ambassador?
Please email us at info@lyftlyfeapparel.com and tell us why you feel that you would make a good fit and how you are able to contribute towards the growth and expansion of the brand. Make sure to provide us with your social media account information.
Contact us
If you are not able to find an answer in our FAQs page. You can message via live chat during our business hours by clicking the round message icon at the right bottom corner. Alternatively, you can contact our support team Contact Us. We will try to respond to you within 24-48 hours.