*In-Transit time: starts when your order has been shipped and does not include our processing time of up to 3 business days.
I never received my order but my tracking shows delivered. What should I do?
We strongly suggest you to check around your property, your community mailbox, parcel locker or apt./condo mailbox. If you are still not able to find your package, please contact our Support Team and make sure to include your full name and the order number.
Why is my package is being returned to LYFTLYFE?
Packages may be returned to us due to incomplete address, unpaid duties & taxes, failed delivery attempts etc. Please contact our Support Team and let us know if this happens. We will confirm all the shipping info and send the package out again to you once we receive the returned parcel.
Will I need to pay custom, duties & taxes on my order?
Orders that are placed outside of Canada may be subject to custom duties and taxes. These fees are based on the retail value of the items and we do not have control over. Please contact your local custom office for more information.
Can I change my shipping address after I place an order?
We are unable to change the shipping address once the order has been fulfilled. Please make sure your shipping address is correct before placing an order.
Can I change or cancel my order?
We are able to make the following changes to your order if it has not been fulfilled for shipment:
Changing the color or size of an item
You can cancel your order if it has not been fulfilled for shipment. A 5% cancellation fee will be charged and it will be deducted from the refund.
Please Contact Us immediately if you want to make changes to your order.
What if I haven't received my confirmation email?
Please double check the email address you provided to us is correct. Sometimes order confirmation emails can go into spam/junk folders. If you still can’t find your order confirmation email, contact our support team HERE.
Where is my order?
You can track your order by entering your tracking number HERE.
Why did my order get cancelled?
If you get a cancellation notification from us, it will be due to the following reasons:
The item(s) you ordered is out of stock.
Your order is detected to be fraudulent with a risk alert
Your order will be refunded automatically after the cancellation. A 5% cancellation fee will be charged and it will be deducted from the refund.
You have sent me a wrong/faulty item, what should I do?
Please send us an email to email@example.com immediately with the following information:
• Your order number
• Clear photos of the wrong/defective item
• A detailed description of the issue with the item(s)
We will arrange the item to be returned and resend you the correct item once we confirm the above information.
Can I return an item that I bought on sale?
Yes, you can. However, items that are marked as final sale/clearance can not be returned or exchanged. Any items discounted at 30% or more are considered final sale and cannot be returned.
Do you honor exchanges?
You can simply return the item in accordance with our Return Policy and repurchase the any available item(s) on the website.
How long does it take to process my return?
Please allow 2-5 business days from the day that we receive your package at our warehouse. You will be notified by email when your return has been completed and you will also receive online store credit or refund. We strongly advise you to keep tracking your package until we receive it.
Who is paying for the return shipping?
You are responsible for covering shipping costs to return. We will provide prepaid return labels only if you receive a wrong/faulty item.
We’ve listed a detailed fitting guide and attached a size chart for every single product of our product pages.
When do items restock?
We do not have a specific date for restocking. Please make sure to sign up for our newsletters at the bottom left of our home page. You will be notified if any items are restocked and all new releases when they become available online. Alternatively, you can contact our Support Team and let us know what item you would like us to bring it back in the future.
Do you have warranty on products?
You can return any items within 30 days from the date of purchase, excluding the followings:
For more information on how to return an item, please visit our Return Portal.
What payment methods do you accept?
We accept VISA, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Interac, Sezzle, Paypal and gift cards.
What is Sezzle?
For all the information about Sezzle, please click HERE.
My credit card got charged, but I never receive any order confirmation emails?
Most likely your order did not go through. The most common issue is that you may have entered a wrong billing address for your credit card. The pending charge from lyftlyfeapparel will disappear after 2-3 business days depends on the financial institutions. Please call your credit card issuers/banks and confirm your registered billing address on file before reaching to us.
I receive an error message while processing my payment, what should I do?
Please clear cache on your device or try your browser in incognito(private) mode. If the issue persists, please contact our Support Team.
Do you offer any discount codes?
Yes, we do. Please sign up on our newsletter at the right bottom of our home page. You will receive a discount code via email.
Can I use multiple discount codes on the same order?
No. Only one discount per order is allowed.
Can I use discount code towards clearance/final sale items?
No, you cannot.
How long is my gift card valid for?
Gift cards are valid for a year from the date of issue.
Can I use gift card and discount code on the same transaction?
Yes, you can. You can use 1 gift card and 1 discount code for each order.
I bought an item with a gift card. Can I return it?
Yes. The refund amount will be returned to the gift card first. Any remaining balance will be issued to the other payment method originally used.
How do I become a sponsored athlete/ambassador?
Please email us at firstname.lastname@example.org and tell us why you feel that you would make a good fit and how you are able to contribute towards the growth and expansion of the brand. Make sure to provide us with your social media account information.
Do you have any retail stores?
No, we do not. We are online only.
If you are not able to find an answer in our FAQs page. You can message via live chat during our business hours by clicking the round message icon at the right bottom corner. Alternatively, you can contact our support team Contact Us. We will try to respond to you within 24-48 hours.