Shipping Policy
Shipping Timeframe and Cost
Canada:
Method | Cost for orders less than $100 (before tax) | Cost for orders $100 or more (before tax) | In-Transit time*(estimates) |
---|---|---|---|
Expedited Shipping | $11.99 | FREE | 2-8 business days |
Xpresspost Shipping | Varies | Varies | 2-4 business days |
USA:
Method | Cost for orders less than $100 (before tax) | Cost for orders $100 or more (before tax) | In-Transit time*(estimates) | ||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
USPS Priority Mail | $8.99 | FREE | 3-5 business days | ||||||||
Method | Cost for orders less than $100 (before tax) | Cost for orders $100 or more (before tax) | In-Transit time*(estimates) |
---|---|---|---|
Tracked Packet International | Varies | Varies | 6-12 business days |
Xpresspost International | Varies | Varies | 4-8 business days(for most destinations) |
I never received my order but my tracking shows delivered. What should I do?
Why is my package is being returned to LYFTLYFE?
Will I need to pay custom, duties & taxes on my order?
Can I change or cancel my order?
We are able to make the following changes to your order if it has not been fulfilled for shipment:
- Changing the color or size of an item
- delivery address
You can cancel your order if it has not been fulfilled for shipment. A 5% cancellation fee will be charged and it will be deducted from the refund.
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Please Contact Us immediately if you want to make changes to your order.
What if I haven't received my confirmation email?
Where is my order?
Why did my order get cancelled?
If you get a cancellation notification from us, it will be due to the following reasons:
- The item(s) you ordered is out of stock.
- Your order is detected to be fraudulent with a risk alert
Your order will be refunded automatically after the cancellation. A 5% cancellation fee will be charged and it will be deducted from the refund.
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Please Contact Us if you have any questions.
How do I return an item?
What is your return policy
You have sent me a wrong/faulty item, what should I do?
• Your order number
• Clear photos of the wrong/defective item
• A detailed description of the issue with the item(s)
We will arrange the item to be returned and resend you the correct item once we confirm the above information.
Can I return an item that I bought on sale?
Do you honor exchanges?
How long does it take to process my return?
Size Guide
When do items restock?
Do you have warranty on products?
You can return any items within 30 days from the date of purchase, excluding the followings:
- Waist trainer
- Water bottle
- Mask
For more information on how to return an item, please visit our Return Portal.