Shipping Policy

FREE Shipping

Canada: Free shipping on all orders over $75 and a flat rate of $8.99 for orders that are less than $75

US: Free shipping on all orders over $75 and a flat rate of $9.99 for orders that are less than $75

***Attention US customers:

  • Due to the coronavirus(COVID-19), flat rate shipping option is unavailable at this moment. Please proceed with checkout to see current shipping options.  
  • Please note: Small Packet USA Air does not come with tracking. 



Most orders will be shipped out within 1-2 business days after the payment is verified. Monday - Friday 9am - 4pm.


Canada: Canada Post

US: Canada Post & USPS 

Order Tracking

Once your order is shipped, you will receive an email with a Canada Post/USPS tracking number and you are responsible for tracking your parcel. 

Delivery Time (Estimated)

The delivery time is arranged from 1-10 business days depends on provinces. Please see the details as below.

In Canada

  • Delivery time for BC – 1 to 3 Business days
  • Delivery time for AB and MB – 3 to 5 Business days
  • Delivery time for ON, QC, YT and NT – 5 to 7 Business days
  • Delivery time for NL, NS, NB and PE – 7 to 10 Business days


  • USA: 1-3 Business days

Note: rural areas may take longer


Please note:

  • is NOT responsible for the original shipping charges and any taxes or customs duties/import fees charged by your country
  • We DO NOT process or ship orders on Saturdays, Sundays or Holidays.
  • While we will do our best to make sure your order is delivery on time, cannot be held responsible for conditions such as weather condition, service interruption, seasonal holiday, custom inspection etc. We are also not responsible for lost packages or damaged items during the shipment.

  • Once you order has been placed and confirmed by email, you cannot cancel or amend your order. Please refer to return, refund and exchange policy if you wish to return

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