GENERAL INFORMATION
To ensure that your package is delivered within the suggested time frames, please make sure that you enter your shipping information correctly. We are not responsible for lost, misplaced, or incorrectly delivered shipments.
All packages are shipped from Canada. Customers ordering outside of Canada may be subject to duties and taxes of your given country. If you refuse to pay duties and taxes upon delivery and the package is returned back to LYFTLYFE, a shipping & handling fee will be deducted from any credit issued.
PROCESSING TIME
All orders will be shipped out within 3-5 business days after the payment is verified. Our shipping cut off times are Monday to Friday, 8am to 3pm PST.
SHIPPING RATES & TIMELINES
I. UNITED STATES:
Carrier: USPS
USPS Priority: 3-6 business days (USD$9.99)
Free Priority Shipping on all orders over USD$100 and a flat rate of USD$9.99 for orders that are less than USD$100
II. CANADA:
Carrier: Canada Post or UPS
Standard: 1-7 business days (CAD$14.99)
Xpresspost: 1-2 business days (prices vary)
Free Standard Shipping on all orders over CAD$100 and a flat rate of CAD$14.99 for orders that are less than CAD$100
III. AUSTRALIA (NSW, QLD, VIC ONLY):
Carrier: Asendia International
Priority Tracked: 5-22 business days (prices vary)
Orders over US$250: Free shipping
Orders between US$100 and US$250: US$19.99
Orders under US$100: US$29.99
IV. INTERNATIONAL ORDERS:
Standard: 6-12 business days (prices vary)
Xpresspost: 4-8 business days (prices vary)
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from LYFTLYFE, you will be held liable for the original shipping charges, plus the cost of shipping the package back to us. The amount will be deducted from any credit issued.
CANCELLATION FEE
You may cancel or modify your order prior to shipment. If you would like to cancel an order after it has already been charged, but not shipped there will be a 5% cancellation fee. This amount will be deducted from any refund issued.
ORDER TRACKING
Once your order is shipped, you will receive an email with a tracking number and you are responsible for tracking your parcel. It is not our duty to ensure or track delivery, once the package leaves the warehouse, it becomes the responsibility of the delivery service provider.
DELIVERY CLAIMS
If your package was delivered based on tracking information but you have not received it, please Contact Us within 10 days to submit a claim.